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PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.
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Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Problem Management | - Problem Management Process
|
| Topic 2: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 3: Event Management | - Event Management Process
|
| Topic 4: Functions and Roles | - Operational Roles & Functions
|
| Topic 5: Request Fulfilment | - Request Fulfilment Process
|
| Topic 6: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 7: Access Management | - Access Management Process
|
| Topic 8: Service Desk | - Service Desk Function
|
| Topic 9: Incident Management | - Incident Management Process
|
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