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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In AICC reporting, what is the "longest wait time" metric?

A) The time it takes for the system to boot up.
B) The duration of the longest call handled by an agent.
C) The average time agents spend in after-call work.
D) The maximum time a caller spent in queue before being answered or abandoning.

2. In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?

A) To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
B) To replace the need for a CTI server by handling call control directly.
C) To increase the audio codec bandwidth for better voice quality.
D) To provide load balancing exclusively for IVR media servers.

3. Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A) The network firewall.
B) The CMS reporting system.
C) The agent supervisor through the UAP.
D) The IVR application logic itself, using a counter variable.

4. In AICC, what is the "customer journey"?

A) The complete sequence of touchpoints a customer has with the contact center across all channels over time.
B) The training process for new agents.
C) The path a customer takes through the IVR menu during a single call.
D) The route taken by a call through the network.

5. What is the primary technical reason for implementing a "geographically redundant" AICC solution with components in different data centers?

A) To improve voice quality by reducing latency for agents in different regions.
B) To meet different data retention laws in each region.
C) To protect against a complete site failure, such as a natural disaster or power outage.
D) To reduce bandwidth costs by load-balancing traffic.

Solutions: