Exam Name: HDI qualified help desk analyst(hda)
Certification Provider: HDI
Corresponding Certification: HDI World wide Certification
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HDI QQ0-100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service and Support Fundamentals | - Service Desk Operations
|
| Topic 2: IT Service Management Concepts | - Process Awareness
|
| Topic 3: Technical Support Fundamentals | - IT Systems Basics
|
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