Exam Name: Certified Genesys Routing Professional(CGRP6) Exam
Certification Provider: Genesys
Corresponding Certification: Genesys Certification
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Updated: Jul 29, 2026
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Genesys GE0-602 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Administration | - User and queue management - Routing configuration components |
| Genesys Routing Fundamentals | - Interaction routing principles - Routing architecture concepts |
| Interaction Flow Design | - Decisioning logic in routing - Routing strategies and policies |
| Troubleshooting and Monitoring | - System monitoring tools - Routing issue analysis |
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