Exam Name: Cloud CX AI-GPE and GPR Certification
Certification Provider: Genesys
Corresponding Certification: Genesys Cloud CX
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Check Updated on: Oct 03, 2026
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Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Predictive Engagement | - Setup and Configuration
|
| Topic 2: Genesys Predictive Routing | - Configuration
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:
- A. Agent skill mappings
- B. Domain whitelisting
- C. Messenger theme selection
- D. Campaign budget allocation
Correct Answer: B,C 🗳️
Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:
- A. Inside the Workforce Management dashboard
- B. Within the Journey Panel in the agent UI
- C. In the Messenger Admin Panel
- D. Under "Agent Scripts"
Correct Answer: B 🗳️
What is the purpose of visitor attributes in GPE?
Response:
- A. Control voicemail storage
- B. Store wrap-up codes
- C. Describe and group visitor behavior
- D. Identify CRM integration errors
Correct Answer: C 🗳️
The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:
- A. False
- B. True
Correct Answer: A 🗳️
Which data point is commonly found in a Visitor Activity Report?
Response:
- A. Number of agent escalations
- B. Real-time agent count
- C. Total billing units
- D. Visitor session ID
Correct Answer: D 🗳️
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