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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Agent skill mappings
B) Domain whitelisting
C) Messenger theme selection
D) Campaign budget allocation

2. Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

A) Inside the Workforce Management dashboard
B) Within the Journey Panel in the agent UI
C) In the Messenger Admin Panel
D) Under "Agent Scripts"

3. What is the purpose of visitor attributes in GPE?
Response:

A) Control voicemail storage
B) Store wrap-up codes
C) Describe and group visitor behavior
D) Identify CRM integration errors

4. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) False
B) True

5. Which data point is commonly found in a Visitor Activity Report?
Response:

A) Number of agent escalations
B) Real-time agent count
C) Total billing units
D) Visitor session ID

Solutions: