Exam Name: Salesforce Certified Field Service Lightning Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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The Salesforce Field-Service-Lightning-Consultant exam is designed to assess the candidate's ability to design and implement Field Service Lightning solutions that meet the needs of clients. It covers topics such as managing work orders, scheduling and dispatching technicians, managing service contracts, and optimizing service performance. Field-Service-Lightning-Consultant exam also tests the candidate's ability to configure and customize Field Service Lightning using Salesforce tools such as Lightning App Builder, Process Builder, and Flow.
Salesforce Certified Field Service Lightning Consultant certification is recognized in the industry and is a valuable asset for individuals seeking career advancement in the field service industry. Salesforce Certified Field Service Lightning Consultant certification demonstrates that the candidate has the skills and knowledge to implement and configure the Field Service Lightning solution in Salesforce, making them a valuable asset to any organization.
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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Lightning Setup and Configuration | 22% | - Define license types and permission sets - Set up service resources, skills, and time sheets - Configure service territories, operating hours, and locations - Define products, assets, and inventory settings |
| Topic 2: Mobile and Field Execution | 17% | - Manage mobile workflows and offline access - Track time, inventory, and work completion - Configure Field Service mobile app settings |
| Topic 3: Scheduling and Optimization | 28% | - Configure scheduling policies and service objectives - Manage service appointment lifecycle - Utilize Dispatcher Console features - Implement complex work and multi-day appointments - Use routing, optimization, and dispatch strategies |
| Topic 4: Maintenance Plans and Advanced Features | 10% | - Set up recurring maintenance plans - Integrate with Service Cloud and other clouds - Configure reports, dashboards, and analytics |
| Topic 5: Work Order Management | 23% | - Set up entitlements, service contracts, and SLAs - Configure work order lifecycle, types, and milestones - Relate work orders to cases, accounts, and assets - Manage work order line items and required products |
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