Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN ITSM18F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Related Certifications: | IT Service Management Bridge based on ISO/IEC 20000:2018 (ITSM18FB) |
| Exam Price: | USD 295 |
| Exam Format: | Closed-book, Multiple-choice questions |
| Certificate Validity Period: | Lifetime |
| Passing Score: | 65% |
| Available Languages: | English, Korean, Portuguese, Japanese |
| Recommended Training: | EXIN Official Training Providers A Guide to ISO/IEC 20000-1:2018 |
| Exam Registration: | Official EXIN Registration |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested in service management |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Purpose and benefits of ISO/IEC 20000 - Basic concepts of service management - Relationship between IT services and business objectives |
| Topic 2: Service Management System (SMS) | 35% | - SMS principles and requirements - Leadership, roles and responsibilities - Documented information and resource management - Risk-based thinking and planning |
| Topic 3: Operation of the Service Management System | 50% | - Continual improvement - Service portfolio processes - Supply and demand management processes - Service assurance and performance evaluation - Relationship and agreement processes - Service design, build and transition processes - Resolution and fulfilment processes |
ITSM18F Material FAQ
Memorizing which option is correct works only until the question is reworded. Understanding the concept behind each ITSM18F question lets you handle variations with confidence. Take notes as you practice, mark the key points, and your study sessions build real, durable knowledge.
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 practice questions are organized around the official exam objectives. Key topics include:
- Introduction to IT Service Management (15%)
- Service Management System (SMS) (35%)
- Operation of the Service Management System (50%)
Questions across these topics span a range of difficulty levels, so both newer and experienced candidates find appropriate challenges.
You can register for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam through the official channels:
Many candidates combine practice questions with official training. Recommended options include:
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam contains 40 questions, and you will have 60 minutes minutes to complete them. Practicing within the same limits builds the pacing the real exam demands.
This package includes 0 practice questions for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
No formal prerequisites; open to all interested in service management
You can confirm the current eligibility requirements on the official ITSM18F exam page before you register.
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam requires a score of 65% to pass, and the official registration fee is USD 295. Because the fee is significant, preparing thoroughly the first time is the practical choice.
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