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IBM Enterprise Storage Technical Support Sample Questions:

1. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
C) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
D) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.

2. Which resource informs a storage specialist if a TDA is mandatory or optional?

A) TDA Discussion Guide
B) Systems Assurance Product Review Guide
C) IBM Trigger Criteria / Designated Product List
D) IBM Pre-sale TDA Checklist

3. What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

A) Perform a proof-of-concept
B) Check Systems Storage Interoperation Center
C) Consult the installation guide
D) Verify the solution using IBM Red Books

4. During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?

A) Resolution(s) to a performance problem
B) Determine effective capacity of specific storage configuration
C) Modeling of a specific storage configuration
D) Simulation of performance under varying conditions

5. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?

A) IBM ATS Server Consolidation Monitor
B) IBM Systems Consolidation Evaluation Tool
C) IBM CompleteCenter
D) IBM System Storage Interoperation Center

Solutions: