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CompTIA CDIA+ Certification Sample Questions:

1. In order to allow for the encrypted access of documents over the web, the web server should support:

A) Secure Sockets Layer (SSL).
B) XML.
C) Trivial File Transfer Protocol (TFTP).
D) FTP.

2. Company.com has a single call center. It will introduce new products that will increase customer service calls.The company wants to handle an increasing number of calls without adding personnel or decreasing customer service levels. Which aspect of workflow technology should it consider?

A) Work monitoring
B) Pre-retrieval of customer folders
C) Load balancing
D) Sorting of documents in a work queue

3. A client wants to scan cancelled checks and store them on the Document Management System
(DMS). The index they want to use is the check number and account information. Which of the following would be the BEST method to index the checks?

A) Magnetic Ink Character Recognition (MICR)
B) OCR
C) ICR
D) Optical Mark Recognition (OMR)

4. Who should retain the project documentation and archive after the implementation has been completed?

A) IT Manager
B) Technical project leader
C) Consultant
D) Project owner

5. When recommending the indexing structure for a client who is converting from a hard copy file room to an electronic document storage solution, the BEST method for indexing would be to:

A) always select indexes the client is comfortable with.
B) model from the existing index structure.
C) not index; it is not necessary.
D) design a new indexing system as part of the proposed solution.

Solutions: