Exam Name: ITIL® Foundation
Certification Provider: BCS
Corresponding Certification: BCS Certification
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Updated: Sep 27, 2026
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Who should take the ITILF exam
The ITIL Foundation ITILF Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Exin ITIL Foundation. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The ITIL Foundation ITILF Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the ITIL Foundation ITILF Exam then he should take this exam.
BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - Service level management - Service desk - Change enablement - Incident management - Problem management |
| Topic 2: Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Information and technology - Organizations and people |
| Topic 3: Key Concepts of Service Management | - Organizations, service providers, service consumers - Service relationships and outcomes - Value and value co-creation |
| Topic 4: ITIL Service Value System (SVS) | - Governance - Continual improvement - Service value chain - Guiding principles - Opportunity, demand, and value |
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