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BBPSD Customer Service Sample Questions:

1. When communicating with a customer by writing a letter you should:

A) All of the above.
B) Read through the letter before sending.
C) Sign the letter yourself.
D) Keep the letter courteous, short and to the point and spell check it.

2. Multitasking is:

A) Doing one task and the doing another.
B) Doing things in sequence.
C) Only for people in busy jobs.
D) Doing more than one task at a time.

3. Organisations need to gather information from customers if:

A) All of the above.
B) They are not likely to return again.
C) They are regular customers.
D) They are likely to return again.

4. Before sending a customer an email you should always:

A) All of the above.
B) Be courteous.
C) Use an appropriate title.
D) Read the email before sending.

5. Customer information should be collected by a shop:

A) The first time the customer comes into the shop.
B) When the customer makes his first purchase.
C) Once you are aware that the customer is a regular shopper.
D) If a customer appears to be one who will return to the shop.

Solutions: