Exam Name: Avaya IP Office Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Jul 29, 2026
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Avaya 6401-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony Features & Call Handling | 20% | - Mobility and remote worker setup - User features and permissions - Call routing, hunt groups and voicemail |
| Advanced Features & Applications | 20% | - IP Office Contact Center overview - Voicemail Pro and Unified Messaging - Third-party integration |
| Maintenance, Troubleshooting & Support | 15% | - Common fault resolution - Backup, restore and upgrades - Monitoring and diagnostics tools |
| System Configuration & Basic Setup | 25% | - Manager and Web Manager access - User, extension and trunk configuration - Dial plan and routing rules |
| IP Office System Architecture & Installation | 20% | - Network requirements and planning - Software installation and licensing - Hardware components and platforms |
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