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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) Max Additional Units in Editor
B) MAXJOBS in master.cfg
C) Max Records In Editor
D) MAX_EXPANSION_UNIT in master.cfg

2. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) locale.cfg
B) dgswitch.cfg
C) dgcreate.cfg
D) opmon.cfg
E) master.cfg

3. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Add the area code "720" to K - Mountain No Daylight.
B) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
C) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
D) Add the area code and prefix "720:435" to K - Mountain No Daylight.
E) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.

4. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
B) Check the account log to see if a supervisor stopped the original job manually.
C) Check the account log to seeifthe user remembered to run the record selection for the linked job.
D) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
E) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.

5. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the domain name is correct in the resolv.conf file.
B) Verify if the IP address is correct in the dns.conf file.
C) Verify if the host name is correct in the nsswitch.conf file.
D) Verify if the IP address is correct in the hosts.conf file.

Solutions: