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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Import Server
B) Database Server
C) Synchronization Server
D) Application Server
E) ACCCM Web Portal

2. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) authconfig.xml
B) passwd.conf
C) passwdconf.xml
D) nav360config.xml

3. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Administrators
B) ACCCM Dial plans
C) Organization Hierarchy sites
D) Products
E) OrganizationHierarchy teams

4. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Four
B) Two
C) Three
D) One

5. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the ACCCMLocation tab under CM
B) in the cm Port SYS Params tab of the CFG tab
C) in the file NAV360_ProvisioningService.exe.config
D) in the ACCCM CFG tab under CM

Solutions: