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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

A) AlAgentInteraction
B) AlAgentInteractionMessage
C) AlAgentSession

2. Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A) Copilot Builder
B) App Builder
C) Model Builder

3. An administrator at Universal Containers is setting up a new Sales Development Representative (SDR) Agent. The agent's purpose is to nurture cold leads before connecting them to the assigned sales rep. To ensure the agent has all the necessary access to the leads in the North America sales region, what should the administrator data?

A) Grant View All record permission of the Lead object to the `Einstein Agent User' profile,
B) Create a criteria-based sharing rule to grant access to targeted lead records to SDR Agent User.
C) Assign the user in the highest-level role within the North America role hierarchy as the SDR Agent User.

4. Which object stores the conversation transcript between the customer and the agent?

A) Messaging Session
B) Case
C) Messaging End User

5. An Agentforce agent uses multiple skills to resolve a customer issue. What enables the agent to determine the correct order of execution?

A) Validation rules
B) Prompt reasoning and planning
C) Record types
D) Page Layout configuration

Solutions: