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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voicemail & Applications | 15% | - Embedded Voicemail configuration - Auto Attendant and call flows - Licensing for advanced features - VoiceMail Pro installation and setup |
| Topic 2: Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
| Topic 3: Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration |
| Topic 4: System Configuration & Management | 30% | - User profiles, extensions and rights - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings |
| Topic 5: System Architecture & Installation | 25% | - Software installation and upgrade procedures - IP Office 500v2 and Server Edition hardware - Network configuration and IP addressing - SD card licensing and system ignition |
Avaya IP Office Implementation Sample Questions:
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. Which additional equipment is needed to install the system in a rack?
- A. a Standard 19" Rack
- B. an IP400 Rack Mounting Kit
- C. yellow2meterinterconnect cables
- D. an Uninterruptable Power Supply
Correct Answer: A 🗳️
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
- A. Users need to record theirnames.
- B. Add names to the system directory.
- C. EmbeddedVoicemail code is set.
- D. Configure DialBy Name action off Auto Attendant.
Correct Answer: A,B 🗳️
The IP Office can have user's extension numbers that range from one to nine digits. Additional considerations should be made when planning and assigning extension numbers for hunt groups and users. Which two are best practices when creating a uniform dial plan In the IP Office? (Choose two.)
- A. Users and Groups shouldhave unique extension numbers in all IP Offices in a SmallCommunityNetwork.
- B. All extensions should have the same length of digits.
- C. All user's extensions should match a physicalline as long as both reside in different IP Offices In a Small Community Network.
- D. Users and hunt groups must have duplicate extension numbers as long as both reside in different IP Offices in a Small Community Network.
Correct Answer: A,B 🗳️
Which three types of IP trunks are supported in the IP Office? (Choose three.)
- A. H.323 line
- B. IPDECTline
- C. QSIG A protocol
- D. SIP line
- E. QSIG B protocol
Correct Answer: A,B,D 🗳️
With the tool IP Office Debug View you can view the voice mail server activity. Which statement is true?
- A. Debug View can run somewhere on the network.
- B. Debug View must be run on the IP Office Manager PC.
- C. Debug View is integrated in VoiceMail Pro Client.
- D. Debug View must be run on the VoiceMail Pro Server.
Correct Answer: D 🗳️
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