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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?

A) At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
B) Performance tests should not be done as part of UAT; it should only focus on functional requirements.
C) After the go-live, so the performance can be tracked directly in the production environment
D) Just before the go-live, so the performance test does not alter the overall load on the system

2. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B) The billing system can query Salesforce every night to retrieve changes made to contacts.
C) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
D) Salesforce can send the updated information to the billing system in real-time or batch if it's required,

3. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A) Partner Management
B) utility Cx
C) utility 360

4. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Accurately confirm and verify customer details.
B) Check available field service time slots for the week.
C) Confirm customer entitlements for field service appointments.
D) See a list of all service and work types available in the system.

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
B) Modify the VEELogoCard FlexCard to change the customer logo.
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the application Page Layout to change/add/remove selected elements

Solutions: