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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?

A) Configuration provides faster speed to market.
B) Configuration allows for any level of complexity.
C) Configuration leverages multiple programming languages.

2. A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

A) Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
B) Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
C) Eliciting requirements, writing user stories, implementing solutions,Testing solutions

3. Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

A) The Candidate object has Edit access.
B) The acceptance criteria has been approved.
C) The Candidate Status field can be updated.

4. Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?

A) Sales manager
B) Chief financial officer
C) Supply chain manager

5. Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

A) It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
B) It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
C) It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.

Solutions: