Exam Name: Microsoft Teams Voice Engineer
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365 Certified: Teams Voice Engineer Expert
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Updated: Jul 21, 2026
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Candidates who pass the MS-720 exam will demonstrate their proficiency in planning, deploying, configuring, and managing Microsoft Teams Voice solutions. They will also have a solid understanding of the various technologies and tools required to manage voice services in Microsoft Teams. Microsoft Teams Voice Engineer certification is ideal for IT professionals who work in medium to large organizations and are responsible for managing and maintaining voice services.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
The MS-720 exam measures your ability to perform various tasks related to Microsoft Teams voice solutions, such as configuring voice policies, managing call routing, configuring dial plans, and troubleshooting voice quality issues. It also covers advanced topics like direct routing, hybrid voice configurations, and emergency calling.
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The MS-720 exam is intended for individuals who have a strong understanding of voice technologies and are interested in learning how to integrate voice solutions with Microsoft Teams. Candidates for MS-720 exam should have a solid understanding of networking concepts, voice over IP (VoIP) technologies, and Microsoft Teams architecture. Additionally, candidates should be familiar with the various tools and technologies used to manage and troubleshoot voice solutions.
Format of Microsoft MS-720 Exam
Passing score: 70%
Exam Format: Multiple choice questions
Exam Length: 60 questions
Exam Duration: 120 minutes.
Language: English
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Plan and configure Microsoft Teams clients and devices | 5-10% | - Plan device deployment - Configure IP phones and Teams Rooms - Update and monitor devices - Manage device policies |
| Plan and configure Microsoft Teams Phone | 25-30% | - Implement emergency calling - Configure audio conferencing - Select PSTN connectivity option - Plan and design Microsoft Teams PSTN solution - Manage phone numbers - Configure auto attendants and call queues |
| Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Monitor call quality and reliability - Resolve Direct Routing issues - Analyze call analytics and logs - Troubleshoot PSTN connectivity |
| Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Manage voice applications - Assign licenses and policies - Configure voice routing policies - Implement call park and call transfer |
| Optimize network performance | 5-10% | - Implement quality of service (QoS) - Validate network performance - Plan network topology - Assess network requirements |
| Plan and configure Direct Routing | 15-20% | - Configure Session Border Controller (SBC) - Deploy Survivable Branch Appliance (SBA) - Configure media bypass - Design Direct Routing infrastructure - Implement call routing policies |
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